Privacy Policy

At Élever, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose information when you access or make a purchase from our website. By using our website, you agree to the terms outlined below.

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Information We Collect

When you interact with Élever, we may collect the following information:

Personal Information

• Name
  

• Email address
  

• Phone number
  

• Billing and shipping address
  
  

Order & Transaction Information

• Products purchased
  

• Order history and transaction details
  

Payment Security:
Élever does not store or process debit/credit card details. All payments are securely handled by authorised third-party payment gateways.

Technical Information

• IP address
  

• Browser type and device information
  

• Cookies and website usage data
  
  

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Use of Information

The information collected is used strictly for the following purposes:

• Processing and fulfilling orders
  

• Shipping, delivery, and logistics coordination
  

• Customer support and order-related communication
  

• Improving website performance and user experience
  

• Marketing communication (only where consent has been provided)
  
  

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Disclosure of Information

We may share your information only with trusted third parties when necessary, including:

• Courier and logistics partners for delivery
  

• Payment gateway providers for transaction processing
  

• Technology, hosting, and analytics service providers
  

• Government or legal authorities where required by law
  
  

Élever does not sell, rent, or trade personal information to third parties under any circumstances.

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Cookies

Our website uses cookies to ensure smooth functionality and to analyse traffic and usage patterns. You may choose to disable cookies through your browser settings; however, doing so may affect certain features of the website.

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Data Protection & Security

Élever follows reasonable security practices to protect personal information against unauthorised access, misuse, alteration, or disclosure. Access to customer data is restricted to authorised personnel and service providers strictly on a need-to-know basis.

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Data Retention

Personal information is retained only for as long as required to:

• Fulfil orders and provide customer support
  

• Meet legal, regulatory, or accounting obligations
  

• Resolve disputes or enforce policies
  
  

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Customer Rights

You may request to:

• Review or update your personal information
  

• Opt out of promotional communication
  

• Request deletion of personal data (subject to legal and operational requirements)
  

Requests can be made by contacting us using the details provided below.

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Third-Party Websites

Our website may contain links to third-party websites. Élever is not responsible for the privacy practices, policies, or content of such external platforms. Customers are encouraged to review third-party privacy policies independently.

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Children’s Information

Élever does not knowingly collect personal information from individuals under the age of 18. If such information is identified, it will be removed promptly upon notification.

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Policy Updates

Élever reserves the right to modify or update this Privacy Policy at any time. Changes will be reflected on this page, and continued use of the website constitutes acceptance of the revised policy.

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Contact Information

For any questions regarding this Privacy Policy or the handling of personal information, please contact:

Email: customercareelever@gmail.com